This article outlines the key changes that customers and partners will experience during the transition from the My Enscape platform to My Chaos. The focus is on the order placement process and managing subscriptions. These changes are designed to streamline operations and improve the user experience.
- Partners' customers will now be able to view their Enscape subscriptions and licenses on My Chaos instead of My Enscape.
- Customers will continue not to have access to manage their partner subscriptions directly in terms of purchases or cancellations on those subscriptions.
- Partners and their customers will receive order delivery emails for Enscape purchases with a new layout and without a license key.
- License keys for older versions will be accessible through the Partner Portal next to the Enscape subscription (via the Copy Key functionality).
- The ability to add new subscriptions to the same license key on an existing subscription will be discontinued for all Enscape subscriptions (both old and new) in the Partner Portal.
- There are no changes to the order placement process.
- There are no changes to portal access for partners.
- There are no changes to the user interface in regards to the Partner Portal.