If you would like a refund for your VAT amount, please contact us using the contact form and provide your valid VAT ID. If you are in the US and have a tax-exempt certificate, please get in touch with us and include the document. You can also input your VAT number for future purchases on my.chaos.com under the Billing tab and Billing Information section.
Important Notice: Due to a high volume of inquiries, our response times may be delayed. We apologize for this, and appreciate your patience as our team works diligently to address your concerns. Thank you for your understanding! If you are experiencing licensing issues related to the Enscape 4.1 release, please visit our detailed FAQ document here