Our Money Back Guarantee gives you the right to cancel purchases made on the Chaos online store and receive a full refund up to 14 days after placing your order.
Note that you can cancel the automatic renewal up until 30 days prior for yearly and 3-year licenses and 14 days before your renewal date for monthly licenses by visiting your Chaos Account. Learn more about disabling automatic renewal here.
Can Chaos Cloud credits be refunded?
The same 14-day cancellation period applies to Chaos Cloud credits. However if some Chaos Cloud credits have been used only the remaining credits can be refunded. Your refund will be calculated according to the price per Chaos Cloud credit, depending on the package you have purchased.
How do I request a refund?
To cancel a purchase placed on the Chaos online store and request a refund, contact our customer support team. To speed up the refund process, please have your Order ID available and provide a reason for your request.
How quickly will I receive my refund?
When your request is approved payments are refunded between 2 to 7 business days depending on the payment method you used for the order.
Please contact our customer support team if there’s a significant delay in receiving your refund.
Note that access to the software and services will end when your refund is processed.
What if I purchased with a reseller?
Refund policies for purchases from authorized Chaos resellers may vary. Please contact your reseller directly for information about their policies and to request a refund.