Understanding double charges on your bank statement
If you notice a double charge on your bank statement, it's likely due to an authorization hold rather than an additional charge.
What causes a double charge?
When you use a credit card for certain transactions, your bank may place an authorization hold as a pending charge before the actual funds are withdrawn. This can result in both the authorization and the actual charge appearing on your statement.
How to resolve an authorization hold
- Review your bank statement to identify the authorization hold and the actual charge.
- Wait for the authorization hold to be removed, which typically happens within a month.
- If the authorization hold remains on your statement after a month, contact our customer service for assistance.
For further assistance or clarification, please feel free to reach out to our customer service team