Corona Knowledge Base
V-Ray Knowledge Base
Corona 9 and New Subscription Plans
- What are the new Corona subscription plans?
- What’s included in the Corona Premium plan?
- What’s included in the Corona Solo plan?
- What’s included in Corona Education?
- Can I change my Corona subscription plan?
- Can I move my Solo license from one computer to another?
V-Ray 6 and New Subscription Plans
- What are the new V-Ray subscription plans?
- What’s included in the V-Ray Premium plan?
- What’s included in the V-Ray Enterprise plan?
- What’s included in the V-Ray Solo plan?
- What’s included in V-Ray Education?
- Can I change my V-Ray subscription plan?
Purchasing
- How can I update my payment method?
- What are the prices of Chaos products?
- How do I download and print my invoice?
- Payment Issues Guide
- How can I buy Chaos products?
- Do you offer refunds? What is your refund policy?
Licensing
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- What is included in a Chaos license?
- What is a floating license?
- What is a "fixed license"?
- If I have an active term license, can I upgrade to the latest available version of the software?
Account
- How to log in with a different account
- How do I create a Chaos account?
- What if I forget my password?
- How can I change my company name and billing information?
- What to do if I am not receiving account verification emails from Chaos?
- What is a Chaos account?
Recurring Payments
- What does the automatic renewal for monthly, annual, and 3-year licenses mean?
- What are the benefits of the automatic renewal?
- How can I renew my license?
- When does my license expire after I cancel the automatic renewal?
- I bought multiple licenses with automatic renewal option, but I no longer need one. What should I do?
- Can I pause the automatic renewal of my licenses and activate it again in a few months? Do I have to make a new purchase?
Installation and activation
- How to sign out of the Chaos License Server? How to sign in using a different account?
- What happens if I lose my internet connection during rendering?
- Can I activate a license without internet connection?
- How to activate Chaos products?
- How to install Chaos products?
- Do I need to remove the old version before installing a new one?
V-Ray / Enscape compatibility
- What does the Enscape/V-Ray compatibility mean exactly?
- I am a V-Ray artist - how will compatibility help me in my everyday work?
- I am an Enscape user, why do I need the compatibility?
- I am an Enscape architect/designer - how will compatibility help me in my everyday work?
- Is there anything I will need to modify further once the Enscape scene is imported into V-Ray?
- Is the compatibility one-directional?
Chaos One Trial
Corona One Trial
Resellers
Academic Pricing Eligibility
- Can I upgrade my student license to a commercial one?
- What are the conditions for a student license?
- Am I eligible for an educational license and Chaos Cloud credits?
- I am a student. How do I prove my eligibility?
- I am an educator. How do I prove my eligibility?
- What is considered valid evidence of current enrolment?
Legal
Support Options
Product Lifecycle Support
V-Ray 5
- Which users are eligible for an upgrade to V-Ray 5?
- Which 3ds Max versions are supported in V-Ray 5?
- Which Maya versions are supported in V-Ray 5?
- Which Revit versions are supported in V-Ray 5?
- Which SketchUp versions are supported in V-Ray 5?
- Which Rhino versions are supported in V-Ray 5?
Chaos Cloud
- Will I be able to organize my own library / assets?
- How do I ensure my project will render correctly on the cloud?
- How fast are the machines you use?
- Can you offer lower pricing for slower machines?
- Do you charge different prices based on job priority?
- How do I know when my job will finish?
Chaos Player
- What is Chaos Player?
- How is Chaos Player different from Pdplayer?
- How can I try Chaos Player?
- Can I use Chaos Player with an application outside the Chaos ecosystem?
- What are the available Chaos Player licensing options?
- How much does a single Chaos Player cost?
Chaos Vantage
- What is Chaos Vantage?
- What can Chaos Vantage be used for?
- How much does Chaos Vantage cost?
- Does Chaos Vantage require any other Chaos product licenses to run?
- How can I obtain Chaos Vantage?
- What are the system requirements to run Chaos Vantage?
Chaos Cosmos
- Which Chaos products support the Chaos Cosmos asset library?
- What should I do if the Cosmos screen is white/black?
- What types of assets are there in the Cosmos Library?
- Can I use the Cosmos Library in a shared network setup?
- What is Chaos Cosmos?
- What is the Cosmos Library?
V-Ray Personal Learning Edition for Maya
- What is a government-accredited educational institution?
- What is the difference between a V-Ray Personal Learning Edition for Maya and V-Ray Education license?
- What is the difference between V-Ray Personal Learning Edition for Maya and V-Ray for Maya trial? Which one should I get?
- Can V-Ray Personal Learning Edition for Maya be used to develop software tools and plug-ins?
- Does V-Ray Personal Learning Edition for Maya support third-party plugins?
- Can I post images and videos made with V-Ray Personal Learning Edition for Maya online?