Licensing
- How to fix "Failed to checkout V-Ray GUI license" error on Windows
- What does the "Failed to checkout V-Ray GUI license" error mean?
- What do I need to do once I have downloaded all the products I am interested in?
- I downloaded the latest version of V-Ray and now the license is not working. Why?
- The Chaos license server shows “No licenses available”. Why?
- Why is V-Ray not working after the purchase when the Free trial was?
Purchasing
- Do you offer special pricing for government institutions?
- Why was my credit/debit card rejected? What should I do?
- Where can I find pricing information for your products?
- Can I pay via a bank transfer?
- Do you offer refunds? What is your refund policy?
- How can I buy Chaos products?
Account
- What is a Chaos account?
- How do I create a Chaos account?
- What if I forget my password?
- How can I reset and change my Chaos account password?
- How can I change my company name and billing information?
- How do I obtain my credentials for my customer account and download the software?
Recurring Payments
- What does аn automatic renewal for monthly, annual or 3-year licenses mean?
- What are the benefits of the automatic renewal?
- How can I renew my license?
- When does my license expire after I cancel the automatic renewal?
- I bought multiple licenses with automatic renewal option, but I no longer need one. What should I do?
- Can I pause the automatic renewal of my licenses and activate it again in a few months? Do I have to make a new purchase?
Free Trial
- What is included in my Free Trial?
- Is the Free Trial version a full one?
- Is there a trial/evaluation option for the V-Ray Collection?
- Is there a free trial version?
- Who is eligible for a Free Trial license?
- What is a Free Trial License?
Resellers
Academic Pricing Eligibility
- Can I upgrade my student license to a commercial one?
- What are the conditions for an educational license?
- Am I eligible for an educational license and Chaos Cloud credits?
- I am a student. How do I prove my eligibility?
- I am an educator. How do I prove my eligibility?
- What is considered valid evidence of current enrolment?
Legal
Support Options
Product Lifecycle Support
V-Ray 5
- "End User License Agreement" error
- Which Maya versions are supported in V-Ray 5?
- Which versions of Revit does V-Ray 5 for Revit support?
- Will there be options for V-Ray 3 users to upgrade to V-Ray 5 directly?
- Will V-Ray 5 Workstation licenses be assigned on a dongle?
- Which SketchUp versions are supported in V-Ray 5?
Chaos Cloud
- Will I be able to organize my own library / assets?
- How do I ensure my project will render correctly on the cloud?
- How fast are the machines you use?
- Can you offer lower pricing for slower machines?
- Do you charge different prices based on job priority?
- How do I know when my job will finish?
V-Ray Collection
- Does Chaos Cosmos work with all products in the V-Ray Collection?
- What is the V-Ray Collection?
- What products are included in the V-Ray Collection?
- Can multiple users use the V-Ray Collection license simultaneously?
- How many Render Nodes are there in the V-Ray Collection?
- Is there a Phoenix Simulation Node included in the V-Ray Collection?
Chaos Player
- What is Chaos Player?
- How is Chaos Player different from Pdplayer?
- How can I try Chaos Player?
- Can I use Chaos Player with an application outside the Chaos ecosystem?
- What are the available Chaos Player licensing options?
- How much does Chaos Player cost?
Chaos Vantage
- What is Chaos Vantage?
- What can Chaos Vantage be used for?
- How much does Chaos Vantage cost?
- Does Chaos Vantage require any other Chaos product licenses to run?
- How can I obtain Chaos Vantage?
- What are the system requirements to run Chaos Vantage?
Chaos Cosmos
- Which Chaos products support the Chaos Cosmos asset library?
- What should I do if the Cosmos screen is white/black?
- What types of assets are there in the Cosmos Library?
- Can I use the Cosmos Library in a shared network setup?
- What is Chaos Cosmos?
- What is the Cosmos Library?
V-Ray for Cinema 4D
- Are there any V-Ray 5 for Cinema 4D training materials available?
- I’m still missing some features and third-party plugins support. Are these coming to V-Ray for Cinema 4D?
- Will V-Ray 5 for Cinema 4D support other Chaos Group products and services?
- Do V-Ray 3.7 for Cinema 4D scenes render in V-Ray 5?
- Which Cinema 4D versions are supported in V-Ray 5?
- Can I try V-Ray 5 for Cinema 4D if I’ve downloaded a trial before?
V-Ray Next
- If I use V-Ray on multiple platforms, can I use V-Ray Next Render Node licenses and V-Ray 3 Render Node licenses simultaneously?
- Why are V-Ray Next Workstation and Render Node prices for perpetual licenses higher?
- Will the new price list apply to all V-Ray platforms in version Next?
- Will V-Ray 1.5/ 2 continue to be supported after the release of V-Ray Next for the platform that I use?
- Will V-Ray 3 Workstation licenses continue to be compatible with V-Ray Next Render Node licenses once V-Ray Next is available on all platforms?
- Will V-Ray GPU Next continue to support OpenCL and macOS?
V-Ray Personal Learning Edition for Maya
- What is a government-accredited educational institution?
- What is the difference between a V-Ray Personal Learning Edition for Maya and V-Ray For Maya Education license?
- Can V-Ray Personal Learning Edition for Maya be used to develop software tools and plug-ins?
- Does V-Ray Personal Learning Edition for Maya support third-party plugins?
- Can I post images and videos made with V-Ray Personal Learning Edition for Maya online?
- How long can I use V-Ray Personal Learning Edition for Maya?