This article explains how taxes, including VAT, are applied to Chaos product pricing and how to request a VAT refund if you were charged incorrectly.
Prices shown on Chaos product pages are suggested end-user prices and do not include any local taxes that may apply.
When is VAT applied to your order
If you are located in the EU and are not registered for EU VAT, VAT will be applied to your purchase of digital products and services.
- Chaos is an EU-based company registered under the Mini One Stop Shop (MOSS) regime as a provider of electronically supplied services (sale of software).
- Under applicable law, VAT must be charged on sales to EU customers who are not registered under the EU VAT regime.
See taxes before you pay
During checkout, you will see whether tax is applied and the exact amount before you complete your purchase.
Request a VAT refund if you were charged incorrectly
If you were charged VAT and you should not have been, contact us and we will assist with a VAT refund review.
- Prepare your details: order number, billing email, billing address, country, and (if applicable) your valid EU VAT ID.
- Submit a request via the Chaos Support contact form.
- Our team will review your request and follow up with next steps regarding a refund if eligible.