If nothing happens when you try to convert from SketchUp, CAD, or other formats, try these steps first.
How to troubleshoot:
- Sign out of Helix and sign back in.
- Clear your Helix cache at:
%ProgramData%\EvolveLAB\Helix - For SketchUp imports:
- High poly counts can prevent conversions.
- Use the free Universal Importer plugin to reduce geometry to under 20,000 polygons.
For AutoCAD to Revit:
- Ensure walls and any hosted elements (doors/windows) are on the correct layers.
- Hosted objects must be aligned correctly so they translate.
ℹ️ Note: Helix is still in beta, so some limitations remain.