Chaos provides support and technical assistance to customers for the newest and the previous Chaos product major version.
For example, if the newest V-Ray version is 6, Chaos will support and assist users of V-Ray 6 and V-Ray 5.
Support for all current and previous versions of our software can be found in the Chaos forum.
In some situations the only way to resolve an issue of a previous version of our software is to upgrade to the newest version. You can check the upgrade options available for your subscriptions at My Chaos > Active Products.