This article guides you through the troubleshooting steps of plugin compatibility issues between V-Ray and Phoenix. Using incompatible Phoenix and V-Ray versions may result in:
- Crash during rendering;
- Crash or error upon host-app startup (3ds Max, Maya)
Sample Error messages in Maya:
(Messages vary depending on the setup):
- Error: V-Ray : There was a fatal error building the scene for V-Ray
- Could not create plugin PhoenixFDSim !
- The procedure entry point vallocDeclareTag could not be located in the dynamic link library...
Root causes and solutions
Phoenix has separate installations for the corresponding V-Ray version, for example:
- Phoenix FD 4.xx.xx for V-Ray Next
- Phoenix FD 4.xx.xx for V-Ray 5
Here is how to identify if your issue is due to compatibility - check if
- The crash during the rendering stage disappears when Phoenix objects have been removed from the scene.
- The crash during the simulation stage occurs even with a basic Phoenix simulation setup with Volumetric or Liquid.
Make sure the current installations of V-Ray and Phoenix are compatible with each other. The Phoenix plugin installation should match the V-Ray one, for example:
Phoenix for 3ds Max for V-Ray 5.x requires the V-Ray 5 version in order to be compatible with it. Other major V-Ray versions like V-Ray Next or V-Ray 3.6 will not work with it.
Here is how to check and verify Phoenix and V-Ray versions for 3ds Max and Maya - they should look like the following:
In case the installed versions are not compatible, go to the Download section and find the corresponding Phoenix or V-Ray version.
Perform a full uninstall to both of the plugins - V-Ray and Phoenix, then proceed with a new installation in the following order:
- First, install V-Ray
- Then, install Phoenix
As mentioned in Solution 1, make sure that the installation versions are compatible!
Note: We plan to add automatic checks for plugin compatibility during Phoenix installation in the future.
Note: that the same applies to the Phoenix nightly builds. They Should always match the already installed V-Ray plugin!