How to get started with Enscape 4.1 and Chaos licensing

Updated September 25, 2024 14:19

Overview

Enscape 4.1 comes with licensing changes in an effort to provide a unified experience for all Chaos customers across its different products and integrations. While individual and fixed license users will find the process fairly straightforward, we acknowledge that floating license users will encounter a longer initial setup process. We are working on a fix and recommend that users with floating licenses stick with their current version until that fix is available, unless they feel comfortable following the setup steps below.

For those wishing to upgrade to Encsape 4.1 and the new Chaos licensing now, here are the steps to get you started depending on the type of user you are and the license you are using:

Chaos Accounts

Everyone who owns an Enscape license now has a unified Chaos account. You can log in using your existing Enscape account credentials.

Fixed Licenses

A fixed license can be used by one person on one device simultaneously.

Single user: Install the new Enscape 4.1 using the default installation options. Sign in with your account and start using the product.

Small teams with multiple users: Small teams who used to assign fixed licenses to their users can continue to use the licenses in the same way. This setup is straightforward and offers great flexibility. You can refer to the documentation on adding users to an organization and assigning license seats in the Enscape Knowledge Base.

Floating Licenses

Floating licenses can be shared among multiple users in one organization, but this setup requires special attention during configuration. We recommend that floating license customers who are prevented from performing the changes described below should continue using their current version of Enscape for the time being.

Cloud Based Floating License

This option is for organizations that have multiple users in different locations.

The Administrator can share the floating licenses with all Members (or Guests) within their Organization. Any user added to the Organization can use shared licenses by installing the Chaos product with all default settings and signing in to the product with their own Chaos Account.

1. Log into my.chaos.com and go to the Organization tab on the toolbar.

2. Go to the three-dot menu next to Users and select Invite Users.

3. Invite users to your Organization. For instructions on this step, see the My Chaos Guide page.

4. To enable Floating license sharing, open the three-dot menu next to the option and click Enable Floating license sharing.

At this point, any user within the Organization can use a shared floating license.

Fixed (or Solo) licenses are not affected when Floating License Sharing is enabled. Instead, such licenses are assigned individually.

Floating License Setup for Smaller Teams (2-10 users):

Sharing floating licenses among employees in one physical location:

- - On the first machine, install Enscape and log in with the license owner credentials.
  - For each subsequent installation, select Advanced and enter the IP address of the first machine.

If a user needs to remotely access the license outside the physical location:

- - Assign an individual seat to the user. Please note that when you assign a seat to a user, it reduces the number of available license seats for others until the assigned seat is returned to the pool. For example, in a company with 5 users and 2 floating license seats, if one seat is assigned to a user, the remaining 4 users will only have 1 seat available in the floating license pool.

Floating License Setup for Larger Teams (10+ users):

Larger teams can benefit from several features:

- - Unified login experience for all Chaos products.
  - Optional integration with your corporate sign-in provider (OpenID Connect, Azure AD, PingFederate).

For those sharing floating licenses among employees in one physical location:

- - Install a license server and configure Enscape product installations to point to it within the same network.

For remote access to the license server:

- - Contact your administrator to set up a Chaos License Server within your office network.
  - Users can access the remote license server without a VPN using a public IP address. This can be done by creating a firewall exception for the specific IP and port or installing the License Server in the DMZ/edge network zone.

Why is the licensing change needed?

Unifying the licensing experience will ensure our customers have a unified way to manage and use products across the Chaos portfolio and allow them to smoothly move through the Chaos ecosystem.

What else changes?

- The Chaos Self-Service Portal, which has been the go-to portal for all other Chaos products, now replaces my.enscape3d.com, allowing Enscape users to use the same Chaos sign-in and licensing system.
- New portal for subscription and license management: When visiting my.enscape3d.com, you will be redirected to my.chaos.com, where you can manage your Enscape licenses and more. My Chaos serves as the self-service portal for all Chaos products. You can now use My Chaos for subscription, license, and user management. The Administrator Guide will help you get started.
- Upload Management (Panoramas and web standalones) remains in My Enscape.