We are excited to announce the transition of customer usage reporting from My Enscape to My Chaos. This update aims to streamline the user experience, providing more comprehensive and accessible reporting features for all Enscape and Chaos products. Below are the key changes you need to be aware of and how they will impact your usage reporting.
What Changes for Customers?
Starting from August 2024 customers will have access to enhanced usage reporting capabilities on My Chaos:
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Unified Usage Graph:
- The graph is similar to the one on My Enscape and can show usage for Enscape or other Chaos products based on user choice
- Usage graph is based on the unique machine IDs that utilized the product
- Numbers are based on daily active usage, indicating whether a machine has engaged the license in a particular day instead of tracking exact usage time.
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Historical Data Access:
- All Enscape usage data post-August 7th, 2024, will be available on My Chaos.
- To view historical Enscape usage data prior to this date, users can click a link within the report to access My Enscape, where they will remain logged in.
- The existing usage report in My Enscape will continue to show data up to the August 2024 and will be deprecated in the future.
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Comprehensive Reporting:
- Detailed information for each product will be displayed on-screen and can be downloaded as a CSV file for further analysis.
Changes in the Backend
The migration involves some backend changes to ensure accurate reporting:
- Usage for all Enscape versions will be calculated based on the Enscape Legacy Machine Id
- Usage for all other Chaos products will be calculated based on Chaos Machine Id
Conclusion
This transition to My Chaos aims to enhance your ability to track and understand product usage, providing greater flexibility and insight. If you have any questions or need further assistance, please reach out to our support team.
Frequently Asked Questions
Q: How do I access the historical data for Enscape usage?
A: Simply click the link provided in the usage report on My Chaos, and you will be redirected to My Enscape.
Q: Will the existing reports on My Enscape be available indefinitely?
A: The current reports will show data only up to August 2024 date and will eventually be deprecated as we complete the transition to My Chaos.
Q: How often is the usage data updated on My Chaos?
A: Usage data is updated daily to reflect active engagement with the license.