This article explains how to change your organization’s admin email and account ownership in the Chaos portal. It includes guidance for different scenarios you may encounter.
Who This Applies To
This feature lets a current organization admin transfer the admin role to another existing user in the organization. It does not handle situations such as lost access to the admin email, company restructures, or merging accounts — see the When To Contact Support section below for those cases.
Before You Begin
You must:
- Be the current admin of the organization.
- Ensure the user you want to promote is an existing member of your organization. If they are not listed, have them log in and join the organization first.
Changing the Admin Email / Transferring Admin Rights
Step 1: Initiate the Admin Change (Current Admin)
- Log in to http://my.chaos.com.
- Go to the Organization tab.
- In the Users section, click the three-dot menu (…) next to your name and select Change admin.
- In the “Request Admin Change” wizard, search for and select the user you want to promote.
- Re-enter the new admin’s email to confirm and click Continue.
- Choose who will receive invoices after the transfer:
- Assign future invoices to the new admin, or
- Keep the current billing contact (you or another user).
Click Send invitation. Confirmation will appear and your admin privileges remain until the new admin accepts.
Step 2: Accept the Admin Change (New Admin)
The designated new administrator must accept the role for the change to take effect.
- The new admin will receive an email with the subject “You have been invited to become the license admin...”
- They should click Review and respond in the email.
- On the admin change page, confirm the organization name and click Accept.
- A “Admin role confirmed” success message will appear once complete.
Result of Transfer
After acceptance:
- The new admin can manage licenses, subscriptions, and users.
- The previous admin becomes a standard user but retains product access unless changed by the new admin.
Troubleshooting & Clarifications
I Don’t See the “Change admin” Option
- Confirm you are logged in with the current admin account.
- Verify the user you want to promote is already part of the organization.
- Make sure your organization has the appropriate admin privileges. If not, contact your admin team.
I Didn’t Receive the Invitation Email
- Check spam or junk folders.
- Confirm the email address is correct.
- If emails are filtered or blocked by corporate servers, try using an alternate contact method.
- If the email still doesn’t arrive within a few minutes, contact support.
The New Admin Clicked Accept But Nothing Happened
- Have the new admin log out and log back in.
- They should use the same email address that received the invitation.
- If the issue persists, take a screenshot of the error message and contact support.
Can I Undo a Transfer Request?
Yes. If the new admin has not yet accepted, you can cancel the request while it’s in Pending status.
Who Receives Billing After a Transfer?
During the transfer, you decide whether the billing contact changes to the new admin or stays the same. This allows flexibility when the billing role is separate from admin ownership.
When To Contact Support
Lost Access to Admin Email
If the current admin cannot access the admin email and cannot complete the transfer: contact support.
Merging Accounts or Organizational Changes
Requests to merge two organizations or accounts due to company changes require support intervention.
Company Ownership / Admin Left the Company
If the admin has left the company and can’t approve the transfer, support will guide you through additional verification requirements.
Need to Change Login Email (Separate from Admin Role)
If you want to change the email used to log in to Chaos, that process is different from admin transfer. Currently, you must create a new account and contact support to link licenses.
Additional Notes
Make sure when you open a support ticket for cases that cannot be handled through self-service that you:
- Select the most relevant category in the Help Center (e.g., Account Management).
- Include screenshots of steps you’ve attempted.
- Provide details on why the self-service transfer could not be completed.