We do not have a service-level agreement (SLA) in place. However, we always try to provide the best possible support to our customers and provide an initial response within 48 hours. This initial response time is valid for the standard support hours Monday to Friday 9:00-18:00 EET/EEST.
Please note that the support by our in-house team is provided only in English. If you prefer technical support in your local language please get in touch with the reseller from whom you have purchased Chaos product.