If you are experiencing an issue (such as bugs, crashes, or freezes) and need to report it or share scenes and related resources, you have the following options:
Chaos Help Center – This is our official customer support portal and the preferred way to contact us. Submitting your request here ensures that it is handled directly by our support team.
Envision Forum – While we do monitor the forum, its primary purpose is to facilitate communication and knowledge-sharing within the community. It should not be considered a replacement for the Help Center when seeking official support.
Listed below are the files and the required additional information that is useful:
- The exact version of Envision and other involved software - e.g. if you are exporting a scene through Enscape, share Enscape version as well.
- Your Windows version.
- Test scene that reproduces the problem.
- Assets used in the scene (textures, models) - they are usually stored in the same folder as the .vrscene or .envision file resides in.
- Envision dump file located at \AppData\Local\Chaos\Envision\CrashReports (include stacktrace.txt)
- Simple steps or a video to reproduce the problem.
- Screenshots of any UI that is appropriate for the issue.
- Render settings (if relevant).
- System specifications of the machine the issue appears on - most importantly the exact graphics card model, how much VRAM it has, and the driver version.
For detailed information on reporting crashes, please see I am getting a crash when working with Envision.