This guide provides information on how to troubleshoot and resolve the following V-Ray Benchmark issues:
- V-Ray Benchmark doesn't launch
- V-Ray Benchmark disappears immediately after showing the welcome screen
- V-Ray Benchmark: FatalError "Couldn't get frequency" message in the log file.
If you experience any of the above-mentioned startup issues under Windows OS (GUI or CLI), it might be due to invalid performance counters of Windows OS.
They can be reloaded by running the CMD as administrator and executing the following commands:
lodctr /r
%windir%\SysWOW64\lodctr /r
More information regarding Windows performance counters could be found here.