This page provides details on why the system sometimes crashes with a Blue Screen of Death error, what are the possible causes for that and how to troubleshoot it.
Issue
A Blue screen error is a Windows system crash that occurs unexpectedly and forces you to restart the machine.
On the Blue screen, you can see the BSOD error, which shows that the machine has reached certain limits that are crucial for its save functionality.
There are multiple possible causes for this type of error like overheating, corrupt system files or Windows registers, faulty drivers, overclocking and others.
It is important to note that Chaos products cannot cause a system freeze. Chaos Group products could only cause an application crash, which is considered a bug and should be reported to Chaos Support for further investigation.
Solution
Since the issue is not related to Chaos products in any way, we recommend you to follow the next two steps.
- Report the error to the Microsoft support team.
- Troubleshoot the issue using analysis tools.
- Many tools can be used to analyze these errors. Most of them can be found online for free.
- Windows has a built-in tool – the Windows Debugger Tool (Windbg), which allows you to read the error report and draw conclusions. It’s essential to write down the error code displayed on the blue screen before restarting. This error should show information containing driver data related to the crash, or other information that might help fix the problem. Those are useful for a quick analysis of the issue on the Microsoft Troubleshooting BSOD page.
- For more advanced analyses, the minidump files from Windows can be used with different debugging tools.